New Learning Environments and the Virtual Classroom

Stacy Gomes

Abstract

With increasing capabilities of technology for learning, there is a rise in new learning opportunities using the Internet. I present facts about the increasing significance of new learning communities. 'Learning Communities' are intellectual or educational relationships forged through repeated contact within a specified boundary or place (e.g., conference, chat line, MOO) that are symbolically delineated by shared aims, aspirations or beliefs, that are not bound by geographic proximity. This paper presents data on the changing learner and the characteristics of new learning environments, including examples, constraints and outcomes. In addition, this paper presents why new learning environments support increasing learner interaction and recommends viable suggestions for their success.

The images of new learning environments depict learners virtually collaborating to achieve shared goals. The nature of learning and teaching is rapidly changing due, in part, to increasing interaction from more accessible telecommunication networks. As providers of learning, we need to look at the changes in the who, what, where, when and how of learning. New options for distance education are driving the shift from learning communities constrained by physical proximity towards virtually unrestricted learning possibilities based on intellectual proximity. These learner centered environments increase dialogue, critical thinking and interaction at many levels, through various modes. The required technology is already available and current initiatives focus on increasing efficiency and usability. This paper discusses the significance of increasing interaction through synchronous and asynchronous learning. In addition I offer a conceptual framework to guide the development of learning communities and suggest six recommendations for successful implementation and management.

Even though I provide an explicit working definition of learning environments for this paper, the application of a learning environment is changing as I write. It doesn't take too many trips on the Internet to realize that there is a wealth of information ready to be extrapolated by the inquiring user. Interactive chat rooms, news groups and mail services are providing means for information transfer and subsequent learning previously unattainable. New technology is the catalyst for the paradigm shift in learning environments and arguably the most important tool in the disassembly of the closed classroom. An excerpt taken from a paper published on the Internet about lifelong learning stated the following:

        "Communications technology is transforming the way we live by 
        connecting us with information and each other.  The National 
        Information  Infrastructure  (NII)  promises every business, 
        government agency, hospital, home,library, and school in the
        nation access to voice,data,full motion video, and multimedia 
        applications. The impact of these capabilities on learning -- 
        for the children, for  higher  education  students, and  for 
        lifelong learners -- will be substantial 
                  (A Transformation of Learning, 1994)." 

Electronic communication tools are creating global communities; computing and networking are shattering and reshaping individual jobs and entire industries. I am not suggesting that these new learning environments can work for everyone. What is significant is that the increasing opportunities for learner interaction between the subject, peers, instructors or experts from the field, through telecommunications, are now changing the outdated requirement for physical proximity.

Introduction

This paper presents data on the changing learner and the characteristics of new learning environments, including examples, constraints and outcomes. In addition, this paper presents why new learning environments support increasing learner interaction and recommends viable suggestions for their success. The United States is undoubtedly the world's post-secondary superpower. We have 3,700 colleges and universities, 14.4 million students and 833,000 faculty (Finn & Manno, 1996). Higher education is a $213 billion a year industry. The number of institutions has increased by 85% since the introduction of state and national policies like the 1960 California Master Plan for Higher Education that commits the state to providing educational opportunity to all qualified students. Higher education has been one of our nation's bright and shining star exports, adding about $7.1 billion a year to our GNP. However, the scales are tilting against us with 54% of Americans believing higher education needs a "fundamental overhaul" (Finn & Manno, 1996). Are we losing sight of our purpose and who our audience really is? While there is a need for a new range of learning possibilities across the board, the changing definition of learning, the changing learner and the new characteristics of learning environments provide increasing opportunities for higher education in particular. With the increasing capabilities of the internet for learning, the upsurge in new learning opportunities using the internet abounds. There is an image of new learning environments that depicts various vignettes. We think of learners virtually collaborating on shared goals. We envision experts in the field offering suggestions from afar, mentoring and guiding students within these environments. There are grade school children, high school students, college students and graduate students. We imagine many scenarios but none that reflect the traditional classroom with the teacher at the front of the class and the students all sitting quietly facing forward. In fact, all of these visions are accurate, because virtual learning environments combine many of these features into supportive and dynamic, learning communities.

1. Changing Learner

As providers of learning we need to look at the change in who is doing the learning, what is being learned, when they want to learn, where they want to learn and how they want to learn it. No longer are the 18-22 year old, full-time, residential, undergraduate students the majority. In the United States they constitute less than one-fourth of all students in higher education (Twiggs, 1994). The "new majority" are adult students, who are primarily part-time and non-residential. Our current system was developed to serve the previous population and is based on old assumptions about teaching, which splinter under the strain of trying to meet the demands for the new majority. This model is a relic of the past and is no longer the only option for consumers of education. The existence of affordable telecommunications with the capability of offering instruction to anyone, anytime, anywhere is giving impetus to the changes in who, when and where students learn. Are institutions for higher education willing to pursue alternative methods of instruction to meet the consumer needs of this new majority? Will commercial industry step in and reap more of the benefits of this $213 billion a year market?

1.1 Who is Doing the Learning.

Nationwide undergraduate enrollment projections will increase over 50% in the next decade. The California Post-secondary Education Commission bases its projections on a student flow model of first-time freshmen and transfer students based on anticipated demographic information (Breneman, Estrada, & Haywrad, 1995). What is significant about these figures is they focus on the population of incoming undergraduates and ignore measuring the new majority supply side of market demand. Predicting this increase is anyone's guess and will only add to the projected increase of 50%. This projection is based on predicting student enrollments, current trends and implications of policy decisions. The increasing numbers, and needs, of changing learner places more emphasis on offering alternative learning options for more learners, using less resources with less physical space to do the job.

1.2 What is Being Learned.

The nature of learning and teaching is rapidly changing due to the integration of telecommunications networks. This trend is most evident in the rising interest in on-line education which is offered primarily through computer mediated communications. A non-traditional student interested in lifelong learning must tackle concerns about time distance, and money. On-line learning offers these students one alternative. These students, however, will be more successful if they are self-motivated. Simply transferring traditional print base instruction to the internet is not effective. Learner interaction with content, peers and instructor is necessary to achieve optimal results. Distance learning is an effective and appropriate manner in which to provide interaction (Schrum, 1995). Researchers are still looking at the issues associated with the development of this new educational paradigm that affect adequate interaction. Learners are attracted to the new flexibility of distance learning that telecommunications affords them. By overcoming the distance between learners and teachers, a broader range of educational opportunities can be provided. Requirements for success in today's society include preparing learners to think critically and reason, practice self-motivation to continue learning, independently through life. Virtual learning communities foster this goal of continuous, independent learning.

1.3 When They Want to Learn.

We are also experiencing changes in when students learn. The American Society for Training and Development estimates that by the year 2000, 75 percent of the workforce will need retraining (Twiggs, 1994). For most of the U.S. population, lifelong learning is becoming a necessity. As we think about teaching and learning issues, how many of our colleges and universities continue to view their primary business as residential undergraduate education for recent high school graduates? How many of our faculty have considered the implications of a society in which continuous learning is the norm? Virtual learning communities do require many things such as access to a computer and modem, but what they do not require is the student, or professor to be in a certain place, at a certain time. With a virtual community a student can read e-mail at 2:00 a.m. If a student has a brainstorm at an irregular time, they can post a message while it is still fresh in their mind. Time appears to have a different meaning in computer mediated communications. A conversation thread can take place as quickly as if in person, or a participant who reads e-mail or news infrequently can revive a topic that was first initiated several weeks prior.

1.4 Where They Want to Learn.

We are witnessing changes in where students learn. No longer confined exclusively to the classroom, credit-bearing learning now occurs in workplaces, from the office to the factory floor to submarines under the sea; in malls; in hotel rooms; and in the home. Enabled by the power of information technology, classroom learning now extends beyond a single campus to distant sites across the town, across the state, and across the country. How many of our institutions understand this profound shift away from the concept of the university as a place? How many of our faculty are thinking about new pedagogies that reach out to students, wherever they are? The idea of "place" also changes. If the interesting and exciting discussions are taking place in virtual communities, then what "place" is that? Are virtual learning communities less important because they are not part of a classroom? The sense of where the information resides and where students can take it from changes. Virtual communities can create a vast laboratory for students to experiment in, making resources and people available that otherwise would not be. This lack of place in time gives students a broader view of the topic.

1.5 How They Want to Learn

Finally, increasingly we know more about how people learn. Our growing sophistication about the nature of learning points inevitably to the virtues of individualized learning and to the creation of customized learning environments that accommodate the diverse learning styles our students possess. Giving students options increases motivation, which increases the amount of invested mental energy (AIME) (Salomon, 1983).

1.6 New Tools for Learning.

We also have new tools available to assist us while we learn. Steve Ehrmann of the Annenberg/CPB (Corporation of Public Broadcasting) project has pointed out that we live in a world richer in information and in the tools for using information than most of us can exploit because we lack the skills to use them. New visualization tools give us capabilities in addition to text in order to imagine, to analyze, to communicate. Powerful creative tools are available to produce newsletters, design homes and offices, create music. Electronic communication tools are creating global communities; computing and networking are shattering and reshaping individual jobs and entire industries. Are our colleges and universities preparing graduates not only to master these tools but also to enable them to acquire the higher-order thinking skills needed to use the tools effectively? How many of our faculty can use these tools skillfully themselves?

2 Trends

The required technology is already available for the shift to new, unbound learning environments. Current initiatives focus on increasing the efficiency and usability of this technology. Several major trends are taking place in the telecommunications arena. One major trend is the move to digitize telecommunications networks. This move is occurring through all parts of the telecommunication infrastructure. Digitization provides a marked increase in the quality of the signal being transported. Other reasons for the move to an all digital network are: • Improved quality through regeneration • Ease of multiplexing • Lower cost associated with the use of digital logic and memory chips • Ease of signaling and encryption Another trend is the use of machine-based intelligence within telecommunications networks. A good example of this is the use of computers to create virtual or software designed instruction. Furthermore, telecommunications in the information infrastructure must have the following attributes: • Convenient and equitable access • Affordable workplace and home access • High sped transmission capability • Easy use and technical simplification • Security • High standards of content and portability. (Gallagher & Hatfield, 1989). Telecommunications and new technologies provide opportunities in research and connectivity to alternative methods of learning that is virtually limitless. Some evidence suggests that this type of learning may be more effective than traditional instructional methods in building complex problem solving capabilities, lifelong learning skills and learning to learn motivation. For over a century there have been many attempts to break out of the traditional mold and forge a more holistic approach to providing education and learning to an ever-growing population. Harasim, Hiltz, Teles & Turoff (1995) describe three current modes of using telecommunication networks to support learning. The first, adjunct mode, uses networks to allow students to communicate with instructor and other students outside the class or office hours. Adjunct mode extends interaction, allows submission or exchange of assignments and enables group collaboration. Adjunct mode is typically optional for students although it may be formally integrated into the curriculum. Mixed mode is the second mode and is fully integrated into the curriculum and constitutes part of the course grade. In mixed mode a significant portion of the class is conducted by e-mail or computer conferencing. The third, on-line mode, serves as the primary environment for the course discussion, assignments and interactions. Face-to- face meeting may be offered to introduce curriculum or students to each other, but aren't essential based on time and travel constraints. All modes can be considered a symbol system that allows learners to interact and share goals and values. Distance education is driving the shift from a learning community encompassed by physical proximity to a community that is virtually unrestricted in interactive learning possibilities. The previous view that teaching is a transfer of knowledge from one vessel to another is quickly giving way to an emerging and learner centered model.

3 New Learning Environments

Physical proximity does not make a community. As far back as 1916, Dewey recognized that a book or letter may institute a more intimate association between human beings separated thousands of miles apart than the association that exists between people living under the same roof. A post by Caroline Ferguson (1994) to Communet, a conference devoted to on-line community and community building, reflects this need for intimate associations. "We are social creatures and long for contact: I don't think it matters that contact is via phone, Net, or face-to-face if it promotes and reinforces understanding, action and human connections." Ideologically, the new electronic or networked communities appear to emphasize associations of shared belief in the principles of free speech, individualism, equality and open access, the same symbolic interests that define the character of American democracy (Fernback & Thompson 1995). Rheingold (1993) argues that electronic communities have flourished in part due to a public lament over the disappearance of informal public spaces in real life (IRL). The move towards communities that are based on intellectual and emotional proximity rather than physical proximity are increasing. We believe the increase may represent new post-modern options of interaction for the new majority based on shared aims, aspirations and beliefs. We will argue that a very important reason for the flourishing new electronic learning communities is based on the previously unavailable options for synchronous and asynchronous interaction. The ability to find motivating support in an on-line community will drive those with like interests towards these new communities. So what then, are the inherent advantages to these new ways of learning? What do they provide for students and teachers? How do they affect the educational experiences? Is it effective? What do learners want from these new learning environments and how can we accommodate these needs? Levin (1995) states there must be enough perceived mutual benefit to make the costs involved worthwhile. We can look at these new learning communities in two ways. On one side is what learners put into them and on the other, is what they get out of them. Rheingold (1993) characterizes three "collective goods" as benefits in economic terms: knowledge capital, social capital and communion. It appears that the key to new learning communities is the human interaction that foster knowledge capital, social capital and communication through the virtual space and time allotted to the group. The increasing funding opportunities for new learning environments through national and private initiatives are evidence that there are more stakeholders in this arena than the increasing numbers of the new majority. Stephen Ehrmann, Program Officer for Interactive Technologies for The Annenberg/CPB Projects, and his colleagues saw the trends towards the use of multiple technologies and created a funding program called "New Pathways to a Degree: Using Technologies to Open the College" (1990). The guidelines asserted that learners require: • Access to courses and academic services that are available at convenient times and places, • resources at least comparable to what they would find if they were full-time students on campus --- including stimulating teachers, collections of rich primary and secondary source materials, and laboratory experiences, • opportunities to discuss ideas and exchange homework and other materials with professors and students, • and a coherent and substantial array of courses that enables them to move efficiently toward a degree. Keeping in mind that this was the early 1990's and his experience with funding programs, Ehrmann predicted they would receive about 70 proposals and most of them would not be good. What is significant is how wrong he was. The reviewers received 243 proposals, representing well over 10% of all the colleges and universities in the United States. It appeared 90% of the applicants were poised, ready and capable of using the money to create programs that would meet the four criteria listed above. This is only one indication that users and creators of these new learning environments are anxious to have learning more available in multiple formats that support alternative learning styles.

3.1 Management of New Learning Environments

Networked learning environments are expanding rapidly. Teachers and students are using these networks to conduct exciting new collaborative activities. Until very recently, there has been no conceptual framework to guide the implementation, management and assessment of these networked environments. James Levin, at the University of Illinois at Urbana Champagne, (1995) has developed some research based guidelines that can guide future research and evaluation for this new educational medium. He believes his research can provide guidance for hitting what is currently being viewed as a moving target, that is, what Erhmann (1990) describes as interactive technologies, and what we describe as new networked based learning environments.

3.1.1 Management

Several different groups have provided guidelines and taxonomies for the educational use of networks. Levin presents five general features that span the different research: • Structure: The first element of structure is the notion that a social structure is important for supporting network interactions. Social structure is determined by the nature (architecture) of the network and in part by the goals and constraints of the participants. Levin points out that interaction on electronic networks is very different in some ways from more conventional interaction, and thus requires modified and in some cases totally new social structure to support it. • Process: Network activity is episodic, unfolding over time through a series of different phases. The general steps of the process are, the initiation phase, a phase for educational activity, and a wrap-up phase. What is significant in each phase is the changing role of the learner. Unless learners are aware of the changing interactions, they may be disappointed in their expectations of the timing and the nature of the interactions. • Mediation: Another key commonalty in these environments are active, effective moderators that initiate and sustain interaction within the community. The role of mediation in learning has been a central construct in recent Vygotskian theories of learning (Vygotskii, 1978) . Interaction over networks tend to stretch out over time, which also makes the importance of mediation and mediators easy to see. Levin's research indicates that most failures of attempts to build a successful networked learning environments are due to the lack of appropriate mediation at the appropriate times in the unfolding interaction process. • Community-Building: Most successful attempts at creating new learning environments focus on steps to build a sense of community among participants. One important often overlooked point about community building is that it takes work on the part of all involved, and for that to occur, there has to be some perceived benefit to those involved to form a community for overcoming technical difficulties, costs in time, or monetary costs. • Institutional Support: Finally the need to imbed educational interaction within an institutional structure that will support and sustain the interaction over time. Use broader institutional structures that already exist or those that can be created by modifying existing structures to support the scaling up of increasing use. These five features are a starting point towards effectively managing networked based learning environments. If, as Rheingold has suggested, the "collective goods" don't equal or surpass the valuable items people invest in their communities, which are money, time and emotion they will go else where. So what makes a community a "great, good place" to help build and sustain? Professor Paul J. Kelly of Calumet College at York University suggests it is how the community manages to both empower and protect its members that makes a great, good place. Protection can be for or from users, or system administrators. Ethical behavior and netiquette are starting points while setting a balance is also significant. If there is too much constriction people will not participate, likewise if there is too much of a free for all, you lose your structure.

3.1.2 Implementation

In his course Netropolitan Life (Kelly, 1995), Kelly describes the significance of network architecture on structure of networked communities. He describes the changing nature of interaction between personal e- mail, newsgroups, groupware, MUDS, USENET and IRC. Each of these media environments use different communicative constraints based on synchronous or asynchronous interaction. Some structures allow real time verbal gestures while others afford intricate and complex conversational threads among groups. These different structural environments afford various forms of interaction that require different rules, or netiquette, which eventually emerge to facilitate the functions of the community. Mitchell Kapor, co-founder of Electronic Frontier Foundation refers to this as the politics of architecture (Kelly, 1995). Kelly sees the factors which are responsible for facilitating a payoff between what people invest when they participate in a community and the "collective goods" they receive as being divided into three categories: administrative, social engineering and software. He offers a checklist that applies mostly to conferencing structures but can be used as a guide for the development and use of just about any networked learning environment.

•Administrative

• How will it be priced? • Who makes the rules? • How is privacy addressed? • Are there social sanctions? • Who builds worlds, rooms or starts threads? • Distributed or central control? • How many people can it support? •Social Engineering

• Are there welcome wagons? • Is there social convening? • Is the atmosphere friendly and tolerant? • Is the community gender neutral? • Are there directories? •Software Features

• Is your persona really you? • Is there a database? • Is the interface easy to learn? • How dynamic is the environment for interaction and creation? • How does the environment engage the user? The benefits characterized by Rheingold as knowledge capital, social capital and communion may need more specific attention when looking at Kelly's factors. A significant difference between Kelly's factors for successful payoff and Levin's guidelines for educational networks is that Levin's are specific to educational learning environments while Kelly's categories are directed towards more social communities. We should mention that administrative, social engineering and software features are fundamental starting points before moving on to structure, process, mediation, community building and institutional support.

3.1.3 Assessment

There are numerous advantages to using networked learning communities to augment course work. The biggest advantage is that virtual communities are truly interactive. When a student posts a message there is no way of knowing what the responses will be like or if there will be a response or not. There is also no way to know how others will react to the posting or who will respond. An expert in the field, monitoring the discussion might suddenly respond with their words of wisdom and can change the whole tone of the direction of the conversation. These responses from outsiders also expose the students to a much broader view than what they can expect in a standard lecture class. Another advantage is that students learn they must defend their ideas. When a student submits a post detailing their ideas, the student will be forced to think, defend the post and answer questions from the community. Virtual learning communities force recipients of the message to think and react to what has been written. These environments allow the students to lead the discussion and express ideas. Ongoing dialogue and debate within new learning environments force individuals to explicitly defend particular arguments. Jonassen (1991b) states debate is one of the most powerful, constructive ways towards developing and evaluating critical thinking. Instructors can apply Bloom's (1956) taxonomy for educational objectives towards the levels of higher order learning. Section 4.0, Outcomes of Learning Environments, present more detail for generating and evaluating learning outcomes.

4.0 Conclusions

In this paper we talk about the changing learner and their increasing need for flexibility, equity, and more importantly interaction. The changing technology and direction of learning are giving way to a more global and learner based model. Physical proximity is not a criteria anymore. New learning communities promote and reinforce understanding, interaction and human connections through intellectual, emotional and social proximity. There are many characteristics that define a learning community or environment. Each environment is unique but does take into consideration some basic conditions of learning in one form or another. This paper addresses the changing dialogue, affordances and constraints of an environment, geographical considerations, admission and participation. Several different groups have provided guidelines and taxonomies for the educational use of networks. Paul Kelly (1995) and James Levin (1995) present general features that span the different research: structure, process, mediation, community building and institutional support.

5.0 Recommendations

1. Define the purpose for creating a learning environment. Is the interaction a collaboration, course credit, exploration, or work related training etc...? 2. Use established institutional structures such as instructional support units and university telecommunications to support needed asynchronous and/or synchronous communication to sustain increasing interaction over time. 3. Conduct assessment of the existing instructional process. 4. Provide effective mentors/facilitators that will initiate and sustain interaction, including mediation at the appropriate times, in the unfolding community interaction process . 5. Define rules of admission and participation that encourage the identified mutual benefit among the learners in the community. 6. Evaluate the results of the learning environment.

References

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Stacy Gomes
Center for Research in Math and Science Education
San Diego State University
http://edweb.sdsu.edu/people/SGomes/SGomes.html

sgomes@mail.sdsu.edu